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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kimberly Irvin

March 6, 2026

5  out of  5
rating by Kimberly Irvin
"Committed! Earnest Effort! Resilience! These action words describe "Zack"; in representation, of his State Farm Insurance Agency. Everyone else, try to keep up with such outstanding Customer Service...."
We responded:
"Thank you so much for the 5-stars, Kimberly! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Ingoberto Altrak Junior

March 2, 2026

5  out of  5
rating by Ingoberto Altrak Junior
"He was efficient, attentive, and most importantly, he got a good, fair price."
We responded:
"Thank you for the fantastic review, Ingoberto! We are always here to help with your insurance needs here in Battle Creek . "
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Lindsay Butters

March 2, 2026

5  out of  5
rating by Lindsay Butters
"This team is fantastic, I personally worked with Zach who was extremely helpful, very thorough, and prompt in making sure that all of my coverage needs were met. He was also very knowledgeable and helped me understand some of the coverages and the reasonings behind what I may or may not need! I would highly recommend this agency!"
We responded:
"Lindsay, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Amanda Cushing

February 23, 2026

5  out of  5
rating by Amanda Cushing
"I had worked with Seth, and he was amazing. He helped walk me through the process, which made things very easy for me. He thoroughly answered all of my questions and help set my up for a policy perfect for me and my family. I had a great experience working with him and I would highly recommend."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Chad Heeter’s Team here in Battle Creek . "
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HippieFlower

February 23, 2026

5  out of  5
rating by HippieFlower
"My insurance skyrocketed after the new year and I thankfully got ahold of Seth with State Farm and he managed to bundle, renters, auto, and health insurance for half the price I was paying for just auto. Amazingly kind and helpful throughout the whole process, explained everything and answered all my questions. Even when having to call back up there for questions the staff was polite, helpful and kind. I’m so thankful to do business and put my insurances needs into their hands."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Bernadine Wellday

February 6, 2026

5  out of  5
rating by Bernadine Wellday
"Chad was very patient with me, as it took a while for me to get all the information that was required. The prices were great and included a couple of bonuses that I was not counting on being able to afford."
We responded:
"Bernadine, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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K M

February 3, 2026

2  out of  5
rating by K M
"House insurance went up by over 50 percent from 2025. Not happy."
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Nan Jordan

January 30, 2026

5  out of  5
rating by Nan Jordan
"I was searching for the same coverage for my car and house insurance at a lower rate. One of the calls I made was to Chris at State Farm, it was my lucky day! Chris was professional, personable but most of all patient answering all my questions over multiple days. I switched my insurance to State Farm due to Chris’s knowledge regarding car and home insurance policies. I feel like I will be well taken care of at State Farm!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Chad Heeter’s Team. "
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Heidi

January 26, 2026

5  out of  5
rating by Heidi
"Very helpful and friendly found me a great rate"
We responded:
"We are grateful for your 5-star review, Heidi! Thanks for taking a moment to share your positive rating of State Farm Agent Chad Heeter’s Team here in Battle Creek . "
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Jessie Jene

January 13, 2026

5  out of  5
rating by Jessie Jene
"Friendly, honest and efficient! Always trying to find me the best rate! Very pleased! 😀"
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Bri Williams

December 22, 2025

5  out of  5
rating by Bri Williams
"I made to decision to go with State Farm after Blake reached out about possibly being able to save me some money. Blake drew up the quote a was in fact able to save me almost $100 a month while up’ing my coverage package. He was able to complete to process mostly by text while I was working. Glad he reached out!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kent Young

December 22, 2025

5  out of  5
rating by Kent Young
"I receive my Home and car insurance in great reasonable timing with a comfortable rate by Mr. Heeter."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Alfonso Murray

December 19, 2025

5  out of  5
rating by Alfonso Murray
"Good deal and very patient and helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Luis Uribe

December 18, 2025

5  out of  5
rating by Luis Uribe
"Highly recommend! They make getting getting insurance easy and hassle free."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Patricia Pitts

December 15, 2025

5  out of  5
rating by Patricia Pitts
"This agent was persistent in getting me a better price for the same type of of insurance I was receiving."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Deb Thompson

December 12, 2025

5  out of  5
rating by Deb Thompson
"Zach was great! Saved me lots of money with added policies. Progessive plan was 3 times more expensive without the policies offered by State Farm. Thank you. Debra Thompson"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! #GoHeeter #Team Heeter"
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Curtis Winters

December 1, 2025

5  out of  5
rating by Curtis Winters
"Very competitive and excellent customer service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Mary Jones

December 1, 2025

5  out of  5
rating by Mary Jones
"Very professional very helpful definitely recommend"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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John nation

November 25, 2025

5  out of  5
rating by John nation
"Blake helped me a lot. I can’t just phone call people to make an appt because of work he made it easy online and i appreciate that for car insurance. I will be looking into my changing my home insurance soon."
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N ay

November 21, 2025

5  out of  5
rating by N ay
"Seth was amazing and very helpful. I received quick responses and his assistance resulted in the lowest rate out of 7 companies I inquired with! Definitely recommend!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Chad Heeter State Farm Insurance: Battle Creek and Marshall, MI"
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Adrian Perry

November 13, 2025

5  out of  5
rating by Adrian Perry
"It’s an amazing service and the app is extremely helpful"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! -Team Heeter State Farm Insurance"
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Teresa Lake

November 6, 2025

5  out of  5
rating by Teresa Lake
"Zach was able to provide us the cheapest auto insurance coverage I could find. He saved us almost $160/month ! 100% recommend using this office."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! -Team Heeter State Farm Insurance, Battle Creek and Marshall Locations! "
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Cody A Fether

November 4, 2025

5  out of  5
rating by Cody A Fether
"They help me get good coverage on my car and my apartment very quickly and at a very reasonable rate!!!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to help! -Team Heeter State Farm Insurance - Battle Creek and Marshall, MI"
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Classie Hardie

November 3, 2025

5  out of  5
rating by Classie Hardie
"Seth got me a decent coverage for both my car and home. Got to love a neighbor like state farm"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! -Team Heeter State Farm Insurance: Battle Creek and Marshall, MI"
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Roman Brandon

November 3, 2025

5  out of  5
rating by Roman Brandon
"Chris was great, had advice I could trust and was always available."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"